Many businesses have a number of employees that work remotely, either out of the office for long periods or from home. These users can lack the tools to be able to manage their own account. Nervepoint Access Manager can resolve this issue through the use of our mobile application, in this article we will cover the iPhone app.
The iPhone app is available through the Apple Store for free.
Note: A recent update in iOS 8 is resulting in the Access Manager app requesting permission to access your location data. This request is being made by a library within iOS and is not being made by us, the Access Manager app does not require your location data so you may refuse this request without any impact to app functionality.
Configuring Access Manager to Allow Mobile Access
In order to begin accepting mobile sessions Access Manager must first be configured, as the admin go to Configuration > Remote Access and expand the Remote Access section. Ensure that “Enable Mobile Site” is enabled, and then enter a wildcard entry, *, to API Allowed Networks.
If an external address has been assigned to Access Manager then it should also be entered into the External URL field, this will provide a QR code in the user's Dashboard to provide a link to the mobile access page.
Finally go to the Authentication page and set the Front End option to Mobile, you will now be presented with the mobile login schemes, if these have not already been set they will be using Questions or Password authentication depending on the action, if you need to change this then do so now.
Using the Mobile App
Access Manager will now be ready to start accepting connections to the Mobile interface, launch the Mobile app. To begin go to the Settings page, accessed through the menu, here you can manually enter the address of the Access Manager instance you wish to connect to, or scan the QR code generated by the server with the External URL.
Connecting to the Access Manager instance will load the mobile interface where the actions that have been enabled will be displayed.
Assuming all options have been enabled you will be able to Reset your Password, Unlock your Account, Change you password, and Update your account details.
The Mobile App provides another level of flexibility for Access Manager use, giving your users another option when they forget their password or lock their account. An Android app is also available, instructions for configuring and using this are available in the following article.