Configuring and downloading Logs in Access Manager 1.2

Configuring and downloading Logs in Access Manager 1.2

Access Manager stores system log files, these can be configured and downloaded to help you or a support agent if you're having problems. 

The Logs section can be found by selecting Configuration -> System -> Logs from the Administration page as shown below.

Level

The logging levels can be altered, ranging from logs that only contain system errors to debug logs that contain very extensive logging.

  • Debug (Very Verbose) - Contains extensive logging information.
  • Information (Verbose) -  Contains extra logging information
  • Default (Determined by service)
  • Warnings
  • Errors Only

Days to keep

Here you can specify how long the logs are saved. The default period is 30 days, to change simply input the desired number of days and click 'Save'

Downloading, Emailing and Clearing your Logs

To download the log files click the 'Download Logs' button, you will then be prompted to save the log files to your computer. You can also email the log files directly to support , click 'Email Logs' and you will be prompted to input a reference for the logs, to send them click the 'Email' button. If you wish to clear your old log files, click the 'Clear Logs' button, you will then be prompted to confirm you wish to complete this action. 

 

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